Traveller always respects your privacy

Privacy Policy – Traveller Caravans

This policy sets out how we collect, use, manage and store personal information.

1. Terminology

In this Policy:

personal information means any information or opinion about a natural person (whether or not true) which is reasonably identifiable;

sensitive information means (without limitation) information about an individual’s race, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preference, criminal record, or health, genetic or biometric information;

“we” “us” and “our” are reference to Traveller Caravans Pty Ltd (ACN 084 371 872);

and

“Website” means www.travellercaravans.com.au

“you” and “your” means a natural person whose personal information we have knowingly collected.

2. What personal information we collect

2.1 Personal information we collect or hold may include your name, telephone or mobile phone number, details about your caravan, and any other personal information you or a person ostensibly authorised by you submits to us, as well any other information that we consider is necessary (such as information about your opinions) to perform our functions and activities.

3. How we collect personal information

3.1 We collect personal information in a number of ways, including:

  1. where you provide information directly to us on a hardcopy form, such as our Warranty Form;
  2. where you interact directly with our employees and such other persons acting for us or on our behalf, such as our customer service team;
  3. where you provide information directly to us during a recruitment process;
  4. from third parties, such as our service providers;
  5. where you provide feedback to us; and
  6. from publicly available sources of information.

3.2 Where we collect, use and disclose sensitive information about you, we will only do so where it is reasonably necessary to conduct our business and either:

  1. we have obtained your consent; or
  2. it is permitted by law.

3.3 If you do not wish for your personal information to be collected in a way anticipated by our Privacy Policy, we will use reasonable endeavours to accommodate your request. If we do comply with your request, or you provide us with inaccurate or incorrect information, we may not have sufficient information to conduct our business and we may be limited:

  1. in our ability to keep you informed of company updates and services information;
  2. in our ability to properly conduct our operations;
  3. in considering your application for employment with us; and
  4. in our ability to respond to your inquiry or request.

4. Purpose of collection, use and disclosure

4.1 We collect, use and disclose personal information for the primary purpose of conducting our business, which includes:

  1. providing and managing the delivery of our goods and services;
  2. delivering company update notices to you;
  3. assessing a person’s application for employment with us;
  4. improving our services and goods;
  5. responding to an inquiry or request;
  6. resolving disputes;
  7. research and assessment to improving our goods and services;
  8. compiling and maintaining mailing lists and communicating with persons on those lists;
  9. fulfilling obligations to, and cooperating with, government authorities;
  10. doing something that one would reasonably expect us to do using the information;
  11. where you otherwise provide your consent, whether express or implied; or
  12. where otherwise required by law.

4.2 In conducting our operations, we may share some of you personal information with third parties such as IT service providers and contractors to the extent strictly necessary in order for them to provide their services to us in connection with the above purposes.

5. Overseas disclosure

Personal information collected by us may be disclosed to overseas where we use a cloud hosted solution to store some information. In the event that personal information must be disclosed overseas other than as described above, we will endeavour to obtain consent from you. Please contact us if you do not wish for your personal information to be disclosed overseas.

6. Direct marketing

6.1 From time to time, we may use your personal information for direct marketing purposes (for an indefinite period). This includes sending you brochures containing the goods we offer. When we contact you, it may be by mail, telephone or email.

6.2 Where we use or disclose your personal information for the purpose of direct marketing, we will:

  1. allow you to ‘opt out’ or in other words, allow you to request not to receive direct marketing communications; and
  2. comply with a request by you to ‘opt-out’ of receiving further communications within a reasonable time frame.

6.3 We will only ever contact you for direct marketing purposes where you have consented or where you would reasonably expect us to use your personal information for that purpose. You may ask to be removed from our marketing lists at any time by directly contacting us. If you don’t wish to receive direct marketing materials, contact our Privacy Officer using the details set out at the end of this Privacy Policy or as otherwise specified in our marketing material.

7. Storage and security of personal information

7.1 Where we hold your personal information, we will take reasonable steps to ensure that the information is secure and may only be accessed by authorised persons. Where we store your personal information electronically on our database, there are restrictions as to who has access to that information through password protection. All hardcopies of personal information are stored in lockable rooms.

7.2 Although we take all reasonable measures, we are not responsible for third party circumvention of security measures on our electronic databases or at any of our premises. Please note that third party recipients of personal information may have their own privacy policies and we are not responsible for their actions, including their handling of personal information.

7.3 We cannot control the actions of other users with whom you share your information. Further, we cannot guarantee that only authorised persons will access your personal information. Please notify us immediately if you believe there has been any unauthorised access to your information.

7.4 If any personal information that we hold is no longer required for the purpose for which it was collected and no applicable law requires us to retain that information, we will take reasonable steps to de-identify or destroy the information.

8. Access and correction

8.1 We will use reasonable steps to ensure the personal information we hold is complete, up to date and accurate, so far as it is practicable for us to do so.

8.2 You may request access to the personal information we hold about you by contacting our Privacy Officer. We may, at our discretion, provide you with access to your personal information and we reserve the right to charge you an inexcessive fee for giving access.

8.3 Subject to paragraph 8.4, if personal information we hold about you is incorrect, we will, on your request to correct it or where we are satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading, take such steps as are reasonable in the circumstances to ensure that the information is corrected.

8.4 If you request us to correct personal information that we hold about you and we refuse to do so, we will, to the extent reasonable, provide you a written response as to our reasons.

9. Questions and complaints

9.1 If you have a question about how we handle personal information, or wish to lodge a complaint about our management of personal information, you may contact our Privacy Officer:

Attention: Privacy Officer
Traveller Caravans Pty Ltd
134 Metrolink Circuit
Campbellfield, VIC 3061
tel: (03) 9303 7499
email: privacy@travellercaravans.com.au

9.2 The Privacy Officer will co-ordinate the investigation of any complaint and any potential resolution of a complaint. We will aim to resolve all complaints as soon as practicable for us to do so.

10. Changes to this Policy

We may change this Privacy Policy at any time. If we make changes to this Privacy Policy we will notify you by publication on our Website. The revised version of the Privacy Policy will be effective at the time we post it.

Terms & Conditions – Traveller Caravans

1. Terms and Conditions

This website is operated by Traveller Caravans Pty. Ltd. (ACN 084 371 872) (Traveller Caravans). The terms and conditions and the privacy policy referred to on this website govern the use of this website (the Website). By using the Website, you agree to be bound by these terms and conditions and the privacy policy. If you do not agree with the terms and conditions or the privacy policy, you must stop using the Website.

Traveller Caravans may amend these terms and conditions or the privacy policy from time to time. If any amendments are made, they will be effective immediately upon being posted on this page. If you continue to use the Website after the terms and conditions are amended, you agree to be bound by the amended Terms and Conditions.

2. Use of the Website

You are provided with access to the Website for your personal use only. You can print or make a copy of any information on the Website for your personal use alone. Except where expressly permitted by law, you may not interact with or use any content on the Website for any other purpose without our written permission.

In compiling and presenting the information contained on our Website, Traveller Caravans and its associates have provide the information contained in this Website in good faith. However, you rely on the contents of the Website at your own risk. Content posted on the Website is provided as general information and should not be considered advice.

We do not represent or promise that the information on this site is reliable, accurate or complete, or that your access to the Website will be uninterrupted, timely or secure. We are not responsible for any loss damage, cost or expense, however caused, that occurs as a result of:

  • any inadvertent error, omission or misrepresentation made within our website by us or by anyone else,
  • you or anyone else taking action or relying on any content on the Website, including any misreading or misinterpretation of information by you or anyone else, or
  • you or anyone else downloading content or subsequently using any downloaded content obtained from the Website.

This includes information on other websites that are linked to the Website.

3. Linked websites

Any links to external websites provided on the Website are provided for convenience only, and they may not remain current or be maintained. Links to external websites are not endorsements, approvals or recommendations of the linked websites, content on the linked websites or of their owners or operators.

We are not responsible for the privacy practices of any linked websites, and do not assume any responsibility for material accessed by links to external website.

4. Ownership of Content

Unless indicated otherwise, copyright in the Website, including all text, graphics, logos, icons, sound recording and software is owned or licensed by Traveller Caravans.

Except where you have express consent under these terms and conditions, subject to the Copyright Act 1968 (Cth) or any equivalent legislation in your jurisdiction, you must have Traveller Caravans’ written permission to:

  • adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the Website, or
  • make any commercial use of information, products or services obtained from any part of the Website.

You may only use the trade marks (registered or unregistered) of Traveller Caravans to refer to our respective activities, products or services, in good faith. You must not use any trade marks (registered or unregistered) of Traveller Caravans:

  • as a part or the whole of your own trade marks,
  • in connection with activities, products or services that are not Traveller Caravans’,
  • in a way that might be confusing, misleading or deceptive, or
  • in a way that disparages Traveller Caravans, our distributors, or our information, activities, products or services.

5. General

These Terms and Conditions are governed by the laws in force in the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Any condition or warranty that would otherwise be implied into these Terms and Conditions is excluded. Where the law prohibits exclusion or modification, the condition or warranty will be included but our liability will be limited to the replacement, supply or repair of goods, the re-supply of services, or to the cost of replacement, supply, repair or re-supply.

If any portions of these Terms and Conditions are found to be invalid, unenforceable or illegal for any reason, those particular portions will be excluded to the minimum extent required by the law and the remaining Terms and Conditions will continue in full force.

If you have any query at all about our company policies, practices or website content that you would like clarified, please Contact Us.